Implementing and Managing Your Operational Resilience Program

Congratulations—you are either appointed to manage or are already part of the team implementing and maintaining the Operational Resilience (OR) Program. Whether you are working full-time or part-time, it is good to understand what knowledge, skill set, and challenges are needed to do a good job. So ask yourself, "What is My OR Role?"

If you are looking for specific operational resiliency (OR) training courses with professional certification from BCM Institute, scroll down to the section "What Type of Training Can I Attend?"

Before we start, it is helpful to confirm your understanding of operational resilience. It is worth reading "What is Operational Resilience?" 

Let's discuss your assigned OR roles and responsibilities if the differences are apparent.

One of the critical steps in the OR journey is to “speak the same lingo.”  Hence, an organization must define a “disaster” or "crisis" when embarking on operational resiliency (OR) and the many terms used during implementing and managing this OR program.  In our context, aligning and correctly understanding each OR terminology is critical.

What Is A Disaster or Crisis in the Operational Resilience Context?

In the context of Operational Resilience, this is its equivalent: Operational Disruption.

• What is Operational Resilience?
• What Are the Key Terminology You Need to Know? Look for the terms in "BCMPedia: Operational Resilience in Wikipedia"?

If you are embarking on your OR journey and is starting from a "blank page", what should be the steps that you should be undertaking. 

• Do you have an existing OR framework and policy?
• Do you know who should be members of your OR team?

 If you are genuinely an OR newbie, you should start by gathering information from articles, case studies and analyses of recent crises affecting organizations inside and outside your industry. The key is to identify best-practice recommendations and any common pitfalls.

Read some of the crisis management articles on our LinkedIn Showcase (Operational Resilience).

Related courses globally are specific to business continuity management at your home location. If you find the OR Institute's series of specialized OR courses useful, you may want to look at it.  

The quick question is, do I have the necessary skillset and know-how to do this job? What do I "not know"? How Do I Start My OR Learning Journey? 

The institute has competency-based training leading to professional certification.  You may want to review the following OR courses to determine their relevance to your roles and prior knowledge.

For those who are experienced and seeking to progress in their careers, it is time to review and develop a learning road map that will accelerate their knowledge, skillset, and, most importantly, their careers.

Here are some of the related courses to be considered.  Take stock by reviewing "What is My OR Competency Level?". 

You need to know where you are "Know-Do-Manage" and where you aspire to reach or are required by the current OR role.

So, What Exactly Is Your OR Role?

For experienced and those seeking to progress in their careers, reviewing and developing your learning road map will accelerate your knowledge, skillset, and, most importantly, your career. However, if you are already the OR Manager, what are the other roles within the OR organisation? Call us if you need more information by clicking the "Tell Me More" button above.

Operational Resiliency Certification provides you with the necessary verification that you know and also the necessary experience to implement or manage the crisis management program.

Below are the three levels of certification. Types of crisis management certifications include ORCP, ORCS, and ORCE.

More information on the requirements to attain your certification can be found by clicking the OR certification icon above.

The institute published a specialized OR book, "A Manager’s Guide to Implement Your Operational Resiliency."  You can get a copy from the OR Institute's store.

This book will provide an overview of how an OR framework is developed. The content advises the reader on implementing the operational resilience framework, principles and methodologies. This book clearly explains the standard and details the “How-to” aspect of implementing your OR program, plans and procedures.   It also guides OR professionals new to implementing and achieving its operational Resilience.

If you have any questions, please feel free to write to us @ info@bcm-institute.org